Since not everybody is conversant with the latest technology, customers have to be given directional inputs from time to time. We excel at this. This could range from the mere operation of optional features on your systems to understanding more elaborate programmes. And since not everybody likes to plod laboriously through user's manuals, we have put our customer-oriented systems in place.

Our team will listen patiently, guide you through feature-usage, suggest changes in the programmes, and even tell you when was the last time you called and for what particular reason.

It has been our observation that oftentimes, we have rectified the fault even before the customers have realised it. This is made possible by our unique Computerised Tracking System. Which simply means that all our customers are systematically listed on our computers, including branch offices, shop-floor installations etc. with updates pouring in every hour. At the mere punch of a button, our team gains cognizance of your present communication set-up, the problems you encountered earlier, the solutions offered there hence, and many more parameters that help us accord you better service

No wonder, today we are reckoned as the most customer friendly total solutions people.

The customer care division of TEPL group, spread throughout Maharashtra and Madhya Pradesh, the country, grown with the expanding activities of the company. Spurred by a scientific spirit, a team of over 100 engineers and technicians work around the clock to fulfill the client's requirements. This division is equipped with the latest equipment and computerised infrastructure.

Unique Computerised Customer Care Software, developed in-house, is proving to be very successful. This system monitors all the equipment supplied records every complains so as to serve the client in a better and faster way. Due to this the maximum response time has been brought down.